Our Vinyl Fence Warranties
Two distinct warranties come with your purchase and installation, the product itself and the installation. If you install the fence yourself, only the product warranty applies.
Product - Limited Lifetime Warranty
The manufacturer of the vinyl fence, National Vinyl Products, LLC (NVP) warrants that products are free from defects in material and manufacturing workmanship. When installed properly, and under normal and proper use, NVP products will not peel, rot, blister, rust, flake, corrode or be consumed by insects, incur abnormal discoloration or abnormal weathering. If any such defect or degradation occurs as a result of material or manufacturing workmanship, NVP will replace the defective material. NVP shall be the sole judge in determining whether the problem is due to a defect in manufacturing.
The lifetime coverage of this warranty only covers NVP products used on freestanding, detached residential property during the owner’s lifetime while residing at and owning such property. The coverage may be transferred upon the terms and conditions described below. The warranty period for products installed on property that is not freestanding, detached residential property where the owner resides, including but not limited to schools, condominiums, apartment buildings and rental property – or on property owned by other owners including but not limited to corporations, government agencies, partnerships, trusts, religious organizations and cooperatives will be the lesser of thirty (30) years following the installation of the products, or the period ending when the property is sold, and is therefore limited to the original owner (non- transferable).
This warranty remains in effect for the lifetime of the original purchaser, until the sale of the real property where the product is installed, or until the death of the original purchaser, whichever occurs first. However, this warranty is transferable by the original purchaser/real property owner where NVP products were installed, to one subsequent owner of such real property, provided that (1) NVP receives a written request for transfer within thirty (30) days of real property title transfer, (2) each legal owner of the real property retains the original or a certified copy of the original bill of sale for the product purchase and (3) a $100 transfer fee has been made payable to NVP. Failure to comply with these requirements for transfer will relieve NVP of any further liability or obligation under this warranty. Upon a transfer meeting the requirements described in this paragraph to the first subsequent owner, term of this warranty shall convert to a 30-year limited warranty, with the starting date concurrent with the original purchase date.
Limitations:
This warranty specifically excludes any defect or degradation of, or damage to, products caused by any one or more of the following: settlement, soil movement, failure of any structure upon which product is installed, gates, gate adjustments, hardware (including damage to the product caused by the improper use, design or installation of gate hardware), fasteners, misuse, impact of foreign objects (including large animals and horses), painting, varnishing or coating the products, intentional or negligent acts of damage, fire, wind, flood, hail, lightning or other acts of God, excessive environmental conditions, unreasonable use, neglect, alterations, improper installation, improper care or failure to provide reasonable and necessary upkeep, maintenance or repair of the product, normal and expected weathering of the surface of the product. The applicability of any of the foregoing limitations will be determined in the sole discretion of NVP. The purchaser acknowledges that all NVP products exposed to the elements for a sustained period will experience gradual and generally uniform changes in appearance, such as chalking, fading or accumulation of dirt and stains. The degree of weathering depends on the intensity, duration and orientation of exposure to UV rays, as well as elements such as air pollution, hard water and fertilizers. NVP warrants that our product will weather in a generally ‘uniform’ and ‘consistent’ manner in accordance with the ASTM Specification F964. Such weathering is not a defect and is not covered by this warranty. These changes are only considered to be a defect if variances manifest differently from one portion of the fence to another which has uniformly had the same time exposure to the elements. Color variances will also be manifest if a portion of the fence is replaced with new pieces or sections - when compared to pieces or sections which remain and have had longer exposure to the elements. Mixing NVP products with other fence manufacturer’s vinyl fence products will null and void this warranty.
This warranty also excludes warping or distortion or any other damage due to exposure to excessive heat sources (barbecue grills, space heaters, fireplaces, open flames, etc.), or exposure to exceptional conditions of intense heat from reflective surfaces.
Installation & Labor - 10 year Vinyl Fence Connection Warranty
Installation services, which have been purchased through Vinyl Fence Connection and are listed on the buyers contract, are warranted for a period of 10 years from the date of installation.
No warranties will be extended or honored beyond what has been stated on the original contract concerning purchased goods or services.
Buyer shall have no claim for incidental, consequential, special, or damages incurred due to ground settling or shifting, specifically but not limited to sunken or leaning posts.